Performance Pilates Terms & Conditions

Waitlists

You may join the waitlist for a class that is fully booked. If a cancellation occurs you will be notified up to 1 hour prior to the class starting that you have been enrolled in the class.

By enrolling yourself on a waitlist you accept the commitment of attending that class if a spot becomes available. You must remove yourself from the waitlist if you no longer wish to attend.

The late cancellation and no-show policies apply to waitlisted clients who have been moved from a waitlist to a class. (See below)

Cancellation Policy

Late Cancellation Policy

Physiotherapy, OT, Studio Pilates and Exercise Appointments

A minimum of 24 hours’ notice prior to your booking is required to cancel or reschedule an appointment (Physiotherapy, OT or private & semi-private pilates or exercise).

If 24 hours’ notice is not provided, a $50 Late Cancellation Fee will be charged. If a Pilates package or membership has been purchased, a single session will be forfeited. Some exceptions such as illness or emergency may apply and will be considered on a case-by-case basis at the discretion of management.

Pilates and Classes

A minimum of 6 hours’ notice is required Cancellations or Rescheduling of classes must be made no more than 6 hours prior to your class start time.

If you are late to cancel your booking you will automatically forfeit your class & if you are on a No Limits Membership or the “teaser” intro offer you will be charged a $15 Late Cancellation Fee.

No-Show Policy

Physiotherapy & Studio Pilates

If you do not attend a Physiotherapy or Studio Pilates appointment without notification you will automatically be charged the $50 Late Cancellation/No-Show Fee or forfeit a session from a pre-paid Pilates package.

This fee is to be paid prior to attending any further appointments at Performance Pilates & Physiotherapy or Performance Pilates on Angelo.

Pilates Classes

If you reserve a space in a class and do not show up without cancelling through Mindbody or the Performance Pilates Website you will be charged a $15 No-Show Fee and automatically forfeit a class from your package or membership.

Late Arrivals

Performance Pilates on Angelo observes a 5-minute Lock-Out Policy for all classes for your own safety and out of respect for our other clients.

If you arrive later than 5 minutes after the start of the class, you will unfortunately not be able to participate and the No-Show policy will apply.

If you arrive late for a Physiotherapy or Pilates Studio appointment, you will unfortunately only be accommodated for the remainder of that session.

Definitions

Late Cancellation

Cancellation of a class booking within 6 hours of the scheduled start time via MindBody or the Performance Pilates Website or of a Physiotherapy or Pilates studio appointment within 24 hours via reception or email.

No-Show

You do not cancel a class or appointment booking prior to the scheduled start time and do attend the class or appointment. Please cancel any classes you are unable to attend in consideration of other clients.
Please make changes to your booked appointments or classes within the stated timeframes and via the aforementioned avenues to avoid penalty, Late Cancellation or No-Show Fees.

Performance Pilates & Physiotherapy & Performance Pilates on Angelo observes a 5-minute Lock-Out Policy for all classes for your own safety and out of respect to our other clients.

It is a requirement to wear clean Pilates Grip socks during Pilates Classes, Studio Pilates and Physiotherapy appointments for Exercise rehabilitation. A clean gym towel is requested for Pilates classes and a bath-sized towel is required for Physiotherapy and Pilates Studio appointments for hygiene purposes.

Performance Pilates & Physiotherapy and Performance Pilates on Angelo is not responsible for the safe keeping of your personal belongings when you attend the studio. Performance Pilates and Physiotherapy and Performance Pilates on Angelo does not assume any responsibility for any lost or stolen personal property.

You understand that classes and rehabilitation appointments may be physically strenuous and you voluntarily participate in them with full knowledge that there is a risk of personal injury, property loss or death. You agree to disclose any pre-existing health conditions or illness/injury that may increase your risk of personal injury.

If you have any health concerns, it is strongly recommended that you receive medical clearance from a general medical practitioner prior to starting this or any exercise training program. Performance Pilates and Physiotherapy and Performance Pilates on Angelo Pty Ltd reserves the right to deny services to those with health risks without their doctor’s written consent/referral.

Please be aware that there is the possibility of certain conditions occurring during or following training and/or exercise including but not limited to:

• mild or lightheadedness
• fainting
• fluctuation of blood pressure or heart rate
• changes in heart function and in rare instances
• heart attack and stroke.

The effect on the cardiovascular system of such activity cannot be predicted.

Packages

The Teaser Intro Offer

Unlimited Pilates Reformer Classes are valid for 14 days from your first booking.
Applies to new clients only and can only be redeemed once per client.
Non-refundable, non-transferable and non-exchangeable.
Please note Late Cancellation and No-Show Fees still apply.
Bookings are limited to 1 class per person, per day.
Clients found to have purchased this offer more than once will be notified and additional class costs may be charged.

Drop-In Pass

1 x Single Pass for Reformer Group Classes valid for 3 months after the date of purchase.

10 Class Package

10-pack of reformer classes valid for 4 months from your first visit utilising the package.
Any unused classes after the 4-month period will no longer be valid.

25 Class Packages

25-pack of reformer classes valid for 6 months from your first visit utilising the package.
Any unused classes after the 6 month period will no longer be valid.

Mums and Bubs

A 6-week program is to be purchased upfront for your choice of either 1 or 2 x a week attendance.
Unfortunately, we are unable to refund unused classes, however we will attempt to make up sessions if requested.

*Late cancellations and no-shows will not incur additional fees.

Private and Semi-Private Pilates Appointments

Private Pilates Appointments are defined as 1:1 instructor-to-client appointments.
Semi-private Pilates appointments are defined as 1:2 or 1:3 instructor-to-client appointments. Both private and semi-private appointments are 55-minute sessions and may be booked via reception, Mindbody or Performance Pilates Website Private and Semi-Private Pilates appointments may purchased as single sessions valid for 3 months after the purchase date or 10 appointment packages valid for 4 months after the date of the first visit.

Late Cancellation and No-Show Fees apply to appointments not cancelled prior to 24 hours before the start time or for non-attendance without cancellation.

General Release and Waiver

You are responsible for the safe keeping of your personal belongings when you attend the Performance Pilates & Physiotherapy and Performance Pilates at Angelo Studios.

Performance Pilates & Physiotherapy and Performance Pilates on Angelo does not assume any responsibility for any lost or stolen personal property during your attendance and participation.

Classes may be physically strenuous and you acknowledge and accept that there may be a risk of personal injury in your voluntary participation. It is your responsibility to disclose any pre-existing health conditions or illness/injury that may increase your risk of personal injury.

If you have any health concerns, it is strongly recommended that you receive medical clearance from a general medical practitioner prior to starting this or any exercise training program. Performance Pilates & Physiotherapy and Performance Pilates on Angelo reserves the right to withdraw you from attendance or participation in a class should there be a concern for your health and safety, if your doctor’s written consent/referral is not provided. A refund will be provided in this case.

There is a possibility of certain conditions occurring during or following training and/or exercise. These conditions include, but are not limited to mild or lightheadedness, fainting, abnormalities of blood pressure or heart rate, ineffective heart function and in rare instances, heart attack and stroke. The effect on your cardiovascular system of such activity cannot be predicted with complete accuracy.

By accepting our terms and conditions upon registering to attend Performance Pilates & Physiotherapy and Performance Pilates on Angelo, you agree that you are hereby informed of the possible risks of treatment and exercise.

You agree to disclose your relevant personal health details and your participation shall be undertaken with the understanding that neither Performance Pilates & Physiotherapy Pty Ltd, Performance Pilates on Angelo Pty Ltd, nor the Officers,
Directors, contractors or employees shall be liable to you or any other person, for any claims, demands, injuries, damages, actions or causes of action, whatsoever, to your person or property arising out of or connected to services received, including rehabilitation or exercise training.

You hereby release and discharge your practitioner, Performance Pilates & Physiotherapy Pty Ltd and Performance Pilates on Angelo Pty Ltd from all claims, demands, injuries, damages, actions, or causes of action from participating in exercise.

Membership Terms & Conditions

All Memberships require a minimum 3-month term and are automatically renewed until terminated at your request.

You may terminate your membership after the minimum term by emailing hello@performancepilates.com.au all terminations must be made 7 days prior to the request for termination.

Free membership suspensions are offered for 30 days per calendar year. A $10 account fee per week is charged for additional days.

A Suspension request must be made in writing to hello@performancepilates.com.au a minimum of 7 days prior to the start of the suspension. Suspensions will not be applied after the fact or backdated.

Unfortunately, Memberships and unused classes may not be transferred.

If you are unable to use your sessions due to illness or extenuating circumstances, please contact hello@performancepilates.com.au so your case may be considered for a suspension or adjustment. A medical certificate may be required.

If you would like to upgrade your membership, please contact hello@performancepilates.com.au. No waiting period applies for membership upgrades.

To Downgrade your membership, please provide a minimum of 7 days’ written notice for the change to be in effect at the commencement of your next billing cycle coinciding with the next nominated direct debit date.

The minimum 3-month commitment must be met before a membership may be downgraded.

Failed Payments:

Fortnightly payments sometimes may decline due to card issuer faults, security reasons or funding issues. If this occurs, your membership will become outstanding which may incur a card re-processing fee. Mindbody will re-attempt to collect payment in the following days until successful.

Studio Closures and Public Holidays:

Performance Pilates & Physiotherapy and Performance Pilates on Angelo may close during the Christmas and Easter Periods and for other public holidays. Scheduled payments will run as normal, however should you require an extension during this period, requests can be made in writing to hello@performancepilates.com.au

Membership Options

Flying Solo 1 x Class Per/ Week Membership

$30 Per Session – $60 Billed Fortnightly. This membership provides for 1 class per week with a $5 discount. Additional Reformer classes each week may be purchased at the casual rate of $35 per class.

*Cancellation, No-Show and Late Arrival Policies apply.

Double Trouble 2 Class Per/Week Membership

$27.50 Per Session – $110 Billed Fortnightly. This membership provides for 2 classes per week with a discount of $15. Additional Reformer classes each week may be purchased at the casual rate of $35 per class.

*Cancellation, No-Show and Late Arrival Policies apply.

Triple Treat 3 x Classes Per/Week Membership

$25 Per Session – $150 Billed Fortnightly. This membership provides for 3 classes per week with a discount of $30. Additional Reformer classes each week may be purchased at the casual rate of $35 per class.

*Cancellation, No-Show and Late Arrival Policies apply.

No Limits Unlimited Classes Per/Week

$85 per week – $170 billed fortnightly. Limit of 1 class per person, per day

*Cancellation, No-Show and Late Arrival Policies apply.

Performance Pilates & Physiotherapy and Performance Pilates on Angelo Gift Cards

Gift cards can be purchased online for our 2 studios:

• Performance Pilates & Physiotherapy: Gift card link
• Performance Pilates on Angelo: Gift card link Our Gift cards are customisable. Under Australian Law, all Gift cards are valid for 3 years from the original date of purchase. Gift cards beyond this period will no longer be deemed valid.

Gift cards may not be exchanged or refunded and can only be used to purchase services at the location specified on the gift card. Gift cards can be redeemed online or in person.

Modifications

Performance Pilates & Physiotherapy and Performance Pilates on Angelo reserve the right to revise these terms and conditions/services for their website at any time without notice. By using this website, you are agreeing to be bound by the current version of these terms of service.

For any questions regarding the T&Cs, please contact us at:
team@performancepilates.com.au or hello@performancepilates.com.au

 

These T&Cs were last modified on 27 August 2024.